Last updated: 11 September 2026
Alma Denture Services respects your privacy and is committed to handling personal and health information responsibly. This Privacy Policy explains how we collect, use, store and disclose information and how you may request access, correction or make a privacy complaint.
About us
Alma Denture Services provides denture and related oral health services from our clinic in Bundoora, Victoria.
Information we may collect
Depending on your interaction with us, we may collect:
- Your name, date of birth, address, telephone number and email address.
- Appointment, treatment and payment information.
- Relevant medical, dental and health information.
- Health fund, Medicare or other identifiers where required for your care.
- Information supplied through our website, contact form, telephone, email or in person.
- Technical website information such as browser type, device information, IP address and cookies.
How we collect information
We generally collect information directly from you. With your consent or where permitted by law, we may also receive information from a family member, carer, referring practitioner, dentist, healthcare provider, health fund or another organisation involved in your care.
You may contact us with a general enquiry anonymously or using a pseudonym where practical. To provide clinical treatment safely, we will usually need accurate identifying and health information.
Why we collect and use information
We may use your information to:
- Arrange and manage appointments.
- Assess your needs and provide denture and related health services.
- Maintain clinical and administrative records.
- Communicate with you about your care.
- Process payments and health fund claims where applicable.
- Respond to enquiries, feedback or complaints.
- Operate, secure and improve our website and services.
- Meet legal, professional, insurance and regulatory obligations.
Disclosure of information
Where necessary and permitted, information may be disclosed to people or organisations involved in your care, including treating practitioners, dental laboratories, health funds, insurers, payment providers and professional advisers.
We may also use trusted service providers for website hosting, email delivery, data storage, security and information technology support. We do not sell personal or health information.
Overseas processing
Some technology providers may store or process limited information outside Australia, including in the United States or other countries where their systems operate. Where applicable, we take reasonable steps to use reputable providers and protect information in accordance with Australian privacy requirements.
Website forms, cookies and external services
When you submit our contact form, we collect the details you enter, such as your name, email address, telephone number and message, so we can respond to you. Please do not submit urgent or unnecessary sensitive medical information through the website.
Our website may use essential cookies and limited analytics or security technologies. Embedded services, maps or links to third-party websites may be governed by the privacy policies of those providers.
Storage and security
We take reasonable administrative, physical and technical measures to protect information from loss, misuse, interference and unauthorised access, modification or disclosure. Access is limited to authorised people who require it for their work.
Records are retained for the periods required by applicable laws and professional obligations and are securely destroyed or de-identified when no longer required.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing a request. In limited circumstances permitted by law, access may be refused; if so, we will explain the reason where appropriate.
Privacy complaints
If you have a concern about how we have handled your information, please contact us using the details below. We will review your concern and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on our website with its latest review date.
Contact us
Alma Denture Services
15/41 Plenty Road, Bundoora VIC 3083
Phone: (03) 9466 8682
Email: [email protected]